Terms of service

Welcome to Cartora Store. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing or using our website, placing an order or purchasing from us, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Us

Cartora is an online retail store offering selected products across pet care, fitness, active lifestyle, and related categories.

Throughout these Terms, the words “we,” “us,” and “our”. The words “you” and “your” refer to the person accessing our website or purchasing from us.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not use our website to engage in fraudulent, abusive or unauthorized activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on our website are accurate and up to date.

However, colors, appearance, packaging, dimensions, and other visual characteristics may vary slightly depending on your device, display settings, manufacturer changes, or other circumstances.

We reserve the right to correct errors, update product information, change product availability, or discontinue products at any time.

Where applicable, product-specific instructions, warnings, care information, or usage recommendations should be reviewed before use.

4. Prices and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change without prior notice. However, changes will not affect an order that has already been accepted and confirmed, except where correction is required because of an obvious pricing or technical error.

You agree to provide accurate payment and billing information when placing an order.

We use third-party payment providers and Shopify-powered checkout services to process payments. Your payment information may be handled according to the privacy and security policies of the relevant payment provider.

5. Orders

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been fully accepted.

We reserve the right to cancel or decline an order where reasonably necessary, including situations involving:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraud or unauthorized activity

  • Incorrect customer information

  • Shipping restrictions

  • Payment problems

  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will arrange an applicable refund.

6. Shipping and Delivery

We aim to process and ship orders within the timeframe stated on our website or at checkout.

Delivery times may vary depending on your destination, shipping method, carrier delays, customs processing, weather, holidays, or other circumstances outside our reasonable control.

Once an order has been handed to the shipping carrier, delivery may be affected by circumstances beyond our control.

Please ensure that your shipping address and contact information are accurate before completing your order.

For additional information, please review our Shipping Policy.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

You should review that policy before making a purchase because certain products may have specific return requirements or exclusions.

Nothing in our Return & Refund Policy or these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the request may need to be handled under our Return & Refund Policy.

9. Pet Products

Pet products should be used only for their intended purpose and according to any instructions provided with the product.

Customers are responsible for determining whether a product is appropriate for their pet, taking into account factors such as size, age, behavior, allergies, dietary requirements and other individual circumstances.

Where a product includes specific safety instructions or warnings, please read and follow them carefully.

We does not replace professional veterinary advice. If you have concerns about your pet's health, safety, diet or treatment, consult a qualified veterinary professional.

10. Fitness Products

Fitness and exercise products should be used according to their intended purpose and any instructions provided by the manufacturer.

Customers are responsible for using products appropriately and considering their own physical condition, experience, limitations, and safety requirements.

We does not provide medical, fitness, or professional health advice unless expressly stated.

If you have a medical condition or concerns about beginning or changing an exercise program, consult an appropriately qualified healthcare professional.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with the operation or security of the website

  • Upload malicious software or harmful code

  • Copy, reproduce, or exploit website content without permission

  • Use automated systems to improperly access or collect website information

  • Submit false, misleading, fraudulent, or abusive information

  • Engage in activity that could harm us, our customers, or our website

We may restrict or terminate access to our website where reasonably necessary to protect our business, customers, systems, or legal rights.

12. Intellectual Property

Unless otherwise stated, the content on this website, including our branding, logo, text, graphics, images, product descriptions, layout, and other materials, belongs to Cartora or its respective licensors.

You may view and use the website for personal shopping purposes.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission.

13. User Reviews and Submissions

If you submit a review, comment, photograph, testimonial, or other content to Cartora, you confirm that you have the right to submit that content.

You agree that your submission does not:

  • Violate another person's rights

  • Contain unlawful or fraudulent material

  • Contain harmful or malicious content

  • Infringe intellectual property rights

  • Contain abusive, threatening, or inappropriate material

By submitting content, you grant Cartora permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

14. Third-Party Services and Links

Our website may use third-party services or contain links to external websites.

These services may include payment processors, shipping providers, analytics platforms, marketing services, social media platforms, and other technology providers.

Third-party services operate under their own terms and privacy policies. Cartora is not responsible for the independent practices, content, availability, or policies of third-party websites or services.

15. Privacy

Your use of Cartora is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using our website or placing an order.

16. Promotions and Discounts

From time to time, Cartora may offer discounts, promotional codes, giveaways, or other special offers.

Promotions may be subject to additional terms, including expiration dates, product exclusions, quantity limitations, or minimum purchase requirements.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts.

We reserve the right to correct errors or withdraw a promotion where reasonably necessary.

17. Disclaimer

We make reasonable efforts to keep our website and information accurate and available.

However, we do not guarantee that the website will always be uninterrupted, error-free, completely accurate, or available at all times.

Product information should be reviewed carefully before purchase and use.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Cartora will not be responsible for losses arising from circumstances outside our reasonable control, including carrier delays, internet or technical failures, third-party service interruptions, customs delays, or events beyond our reasonable control.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website, violation of these Terms, or infringement of the rights of Cartora or another person.

This section does not apply where such responsibility cannot legally be imposed.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the Last Updated date at the beginning of this page.

Your continued use of our website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to Cartora and the transaction, subject to any mandatory consumer-protection rights that apply to you.

Nothing in these Terms prevents a consumer from exercising rights or seeking remedies available under mandatory laws applicable to their location.

22. Contact Us

If you have questions about these Terms of Service, an order, or our services, please contact us:

We will make reasonable efforts to respond to customer questions and complaints promptly and fairly.