Privacy policy

At Cartora Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information necessary to provide our services and improve your shopping experience.

Information you provide to us

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase information

  • Account information

  • Information you provide when contacting customer support

  • Information you provide when subscribing to our newsletter or promotional communications

Payment information

When you make a purchase, your payment information is processed through our payment providers. We does not generally store your complete credit or debit card information on our own systems.

Payment providers and Shopify may process payment information according to their own privacy policies and security practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed and interactions with our website

  • Referring website or source

  • Approximate location information

  • Cookies and similar tracking technologies

This information helps us understand how visitors use our website, improve website performance, and provide a better customer experience.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide shipping and delivery services

  • Create and manage customer accounts

  • Communicate with you about your orders

  • Provide customer support

  • Process payments

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Send newsletters, promotions and other marketing communications when permitted

  • Detect, prevent, and investigate fraud or unauthorized activity

  • Maintain website security

  • Comply with applicable legal and regulatory requirements

We only use personal information for purposes that are appropriate to our relationship with you and as permitted by applicable law.

4. Email Marketing

If you choose to subscribe to our newsletter, we may use your email address to send you updates, fitness and lifestyle inspiration, pet-related content, promotions, announcements and other information about us.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications does not necessarily stop transactional messages, such as order confirmations or shipping updates.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags and similar technologies to operate our website and understand how visitors interact with it.

Cookies may help us:

  • Keep your shopping cart functioning

  • Remember preferences

  • Understand website traffic

  • Improve website functionality

  • Measure marketing performance

  • Provide relevant advertising where applicable

You may be able to control cookies through your browser settings or available cookie preferences on our website. Disabling certain cookies may affect website functionality.

6. How We Share Your Information

We may share personal information with trusted service providers when necessary to operate with us and provide services to you.

These may include:

  • Shopify and Shopify-powered services

  • Payment processors

  • Shipping and delivery providers

  • Email and marketing service providers

  • Website analytics providers

  • Advertising and technology partners

  • Customer support providers

  • Fraud prevention and security services

These service providers may process information on our behalf or independently according to their own privacy policies and applicable legal requirements.

We may also disclose information when required to comply with applicable laws, legal processes, court orders or legitimate governmental requests, or when necessary to protect our rights, customers, website or business.

7. Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to offer our products and services online and may process personal information in connection with your use of our store.

Shopify's own privacy practices are described in its Privacy Policy.

8. Third-Party Links

Our website may contain links to third-party websites, services or platforms.

We're not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any third party website you visit.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain processing

  • Request portability of certain information

  • Opt out of certain marketing communications

Your rights may vary depending on applicable law and certain exceptions may apply.

If you would like to exercise an applicable privacy right, please contact us using the information provided below.

12. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

13. International Customers

We may serve customers located in different countries. As a result, personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate steps regarding international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information or how we handles your data, please contact us:

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.